The player from Australia made a withdrawal with the help of support chat, but the request was no longer showing and the casino claimed there was no record of it. We asked the player several questions to proceed with the investigation but received no response. Due to the lack of communication, the complaint was rejected.
24Pokies Casino - Player's withdrawal request is missing.
Amount: A$10,530
24Pokies Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
24Pokies Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
I was made a withdrawal from the casino while on support chat, they helped me make withdrawal, it came up as pending, i went to check it later and its not there and now there saying there is no record of withdrawal at all
Public
Public
9 months ago
Hello tiabestwick,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24Pokies Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
