24Pokies Casino - Player is unable to withdraw her winnings.

Stated they paid my withdrawal but has not gone through to my bank now they will not answer enquiries on  cchat or support despite trying several times.  Very rude staff and can't find a contact for them. Very disheartening would not trust this site at all.

Dear Tania,

Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with your payment. You weren’t able to contact the casino via email because there is a typo on their website. The correct email address is support@24pokies.com. Please contact the casino and let us know what the casino’s standpoint is. 

Best regards,

Peter             

Hello i have been in contact with the casino many time and have sent all documents they request even bank statements but again they are stating the bank statements are not from my bank which they are I sent one through with all details but still waiting and i sent it to the correct email.

Regards

TANIA

Still nothing been emailing them everyday very disappointed 

Hi Tania,

I completely understand your disappointment. Let me ask you a few questions. Is the data in your casino account and the data on the bank statement including Name, address, etc. identical? It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It seems that the casino has a strict verification process, but it's not unusual. I recommend you to find out what documents exactly the casino needs and provide them. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Best regards,

Peter

Theyasked for a bank statement and i sent one and had no response.

Thankd

Tania 

Hello Tania, 

Thank you for the reply. I contacted the casino and now we will wait for a reply.

Best regards,

Peter

Thank you

Dear Tania, 

Thank you for your patience. I received a reply from the casino. There really is missing data on the document you sent (e.g. bank information). The casino rep stated that they confronted you with this matter and asked for a valid bank statement, but you kept sending the same document over and over again. If you want this case to move on, you have to provide a bank statement with complete information. 

Best regards,

Peter

I did send one i will sent the one the bank gave me again

Hi Tania, 

Thank you for the reply. Please let us know when there is something new.

Best regards,

Peter

Dear Tania,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.