HomeComplaints24M Casino - The player's verification is delayed.

24M Casino - The player's verification is delayed.

Amount: €1,300

24M Casino
Safety Index:Very low
Submitted: 15 Sep 2021 | Case closed : 04 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player's verification is delayed without any explanation. The complaint was closed as rejected as the player stopped responding.

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Public
3 years ago

somehow the casino is unable to verify my account, while i uploaded al necessary documents on 13/06 already. Due to the fact that my account is not verified, im not allowed to make a withdrawal.

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3 years ago

Hello Flooowz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24M Casino. Please allow me to ask you a few more question before we would try to contact the casino.

Was this your first withdrawal request in the casino? Did you play with any deposit or no deposit bonus in the casino?

Please also note that if it's your first withdrawal than it may take up to 14 days before the payment is processed and succesfuly sent to it's right owner. I can assure you from our experience that the average time is around 14 days, so in your case I would definitely recommend you to wait at least 2 weeks for the money to arrive.

Looking forward to your answer and I hope we will be able to help you out with your case.

Regards,

Nick

Casino.guru

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3 years ago

Dear Floowz,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, your complaint will be rejected.

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3 years ago

The complaint will be now rejected for the above mentioned reason.

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