24M Casino - Player wishes to close her casino account.

I am trying to close the account because I'm a gambling addict. I have message through the website and also emailed support@24monaco.com but the emails bounceback. I can't find any other way to contact them on the website, please help!

Dear Hippie,

Thank you very much for submitting your complaint and forwarding the screenshot of your undelivered email. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://24mcasino.com/templates/company/responsible_gaming:

„Self-Exclusion

Self- Exclusion is a more extensive way to control your activity at 24monaco.com.

Self-exclusion means that you decide to close your account for a period up to 3 months. In case you wish to Self- Exclude your account, please contact our Customer Support Team who will be happy to assist you."

https://24mcasino.com/templates/company/terms_and_conditions:

"Self exclude or Timeout - We will only reply to emails sent to support@24monaco.com for this action and clearly mark in the subject line 'Account Closure. Any emails not stating your reason for closing eg; gambling problem will not be actioned as an urgent request. We take these requests seriously but due to the high levels of emails it may take us some time to reply. Any deposits made before the account is closed will be accepted and are non refundable."

I would recommend sending an email to support@24monaco.com (even if it’s the same one you have used before) including all the relevant information to the email address above. In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. You can include me in the copy of that email (my email address is petronela.k@casino.guru). Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked as "Self-exclusion" you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. If it won’t work this time, we will intervene.

Thank you in advance for your reply.

Best regards,

Petronela

Hi. I have tried sending emails to that address but I get a failure notice that despite numerous attempts the email was unable to be delivered. I will send another one and forward you the failure response I get. Thanks

Hello Hippie,

I received your email which has been sent to Casino. Please keep me updated. Thank you very much in advance.

Hi - I got through same email back, my emails are not being delivered to them. The email address does not work. Please help I am so worried I will go back on there

Dear Hippie,

I have found another email address, please try one last time.

support@24mcasino.com

Dear Hippie,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.