24M Casino - Player's withdrawal has not been processed.

Hi,

I was wondering if you could help with my withdrawal at 24mcasino. I recently requested to withdraw £500 and as of yet the response I keep getting is ‘ it will be process ASAP’.

i have done a lot of reading about similar issue customers have faced in the past which has made me nervous! Is there anything I can do to withdraw the money, Likewise has anyone experienced this recently as a lot of the reviews I have seen are from the previous year.

I appreciate I may have been a bit stupid not checking the reviews prior to joining the casino.

any help would be appreciated.

Jon

Dear jford3515,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward, could you please advise when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina, I have waited the 72 hours which it suggests on the website.

I will wait a bit longer to see if there is any movement and let you know if any updates.

Response from the casino:

Dear Jonathan,

Thank you for contacting us.

We would like to inform you that we are aware of your request and we will process it as soon as possible.

Kind Regards,

I have had this twice.

Thank you for your reply, jford3515. Please note that we always give the casino two full weeks to process each payment. I will keep this complaint opened in the meantime, so please, keep us updated. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear jford3515,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hi still nothing through I have contacted my bank for advice.

Dear jford3515,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 24M Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 24M Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.