24M Casino - Player’s withdrawal has been delayed.

Withdrew £500 on the 29th September at 9.37pm. Still not received any money. Unable to live chat, no contact number available.

they have limited response by email, but it’s usually a generic reply regardless of what I’ve said.

any way I can chase this up or report them?

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Which method to withdraw your winnings you have opted for? 

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much Robert for your email. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread in the future and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Hello Robert,

I have reviewed your case and understand the situation. I will contact the casino and see if I can help. I would like to invite 24M Casino to the conversation to participate in the resolution of this complaint.

Thankyou I appreciate it, that’s fine

We would like to ask 24M Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Can’t see them replying, they’ve stopped replying to my emails now. £500, now been on waiting a full month.

do not use up this site!

Dear Robert,

I have tried to get in touch with the casino repeatedly, but unfortunately without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from their side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach. I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

I wish I could be of more help.

Best regards,

Adam