The player from Spain claims that their winnings hasn't been credited. The casino failed to respond and we were forced to close this complaint as 'unresolved'.
24M Casino - Player’s winnings disappeared.
Black points: 236
Amount: €1,134
24M Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
I made a € 234 bet on the roulette wheel and made a profit on the play of € 1134 and they have not paid me the play !!!! Above they discounted my bet
I have a photo where the accepted move comes out !!! This casino is a scam. Don't play !!!
Automatic translation:
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2 years ago
Dear Bbbb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your winnings of €1,134 haven't been credited to your casino account?
Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino, together with any other supporting evidence to kristina.s@casino.guru, or alternatively, post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
That's how it is ! The € 1,134 win was not credited to my account !!!
I have sent many emails to 24m casino and they have not answered me !!! It's a bad casino! What should I do?
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2 years ago
Thank you very much Bbbb for your reply and email. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello Bbbb!
I will take care of your complaint from now on. I would like to invite representatives of 24M Casino into this complaint in order to help us to resolve the issue.
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2 years ago
Dear Bbbb,
What kind of report do you have in mind, please? Please kindly note, that we are still waiting for the response of the casino's representatives.
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2 years ago
Translation
how long do they usually take to answer?
Automatic translation:
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2 years ago
We would like to ask 24M Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.
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2 years ago
Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
I sincerely hope you won’t come across a problem like this again.
The casino can reopen this complaint anytime.
