24M Casino - Player’s struggling to withdraw her winnings.

Hello,

Trying to withdraw the above funds from this casino.

Unable to withdraw and no response to my emails.

Please help.

Thanks,

Laura

Dear Laura,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you withdrawn any funds in the past? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Could you please advise if you’ve accumulated your winnings with or without an active bonus?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela,

Thanks for your response.

Opened the account last month. Have submitted my docs for verification. Have sent 6 emails now asking for a response so I can withdraw my balance.

Not one response. Money is sitting in my account but am unable to make any contact with them. Simply being ignored. I’ve had no withdrawals since I opened the account as it says pending verification, yet I cannot make any contact with them.

I didn’t sign up to any bonuses or special promotions.

Please help.

Laura

Thank you very much, Laura, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask 24M Casino to join us and help us resolve the player's issue.

We haven't receive any respond from the casino yet. Please note, if we won't any answer from the casino within the next 7 days, we will be forced to close the complaint as unresolved.

The complaint will now be closed as unresolved as the casino did not respond to us.