The player struggles to withdraw for unknown reason. The complaint was closed as the player stopped responding.
24K Casino - The player struggles to withdraw.
Amount: €700
24K Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.8
24K Casino has a Safety Index of 2.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi. I won €700 and wanted to withdraw it. As a payout method I have waved faster payout. The next day it was rejected, I received an email message that I should make it clear. But I can't find where to do that. I then wrote , as an answer comb, I can upload all the documents in the email. did that Then I wanted to request a payout again, but my payout method was gone. I can't with crypto. I then wrote several letters, so far no answer.
greet Renner
Automatic translation:
Public
Public
2 years ago
Hello renner78,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24K Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
