The player from Germany has been waiting for his withdrawal since December. We rejected the complaint because the player didn't respond to our messages and questions.
24CasinoBet - Player’s withdrawal has been delayed.
Amount: €3,000
24CasinoBet
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I made a deposit with a 500% bonus. I then made the bonus completely illegal and then had €3000 paid out. But since 12/24/21 I am now waiting for the payment. Same every time they say it's checked. Please help me this is so unfair
Automatic translation:
Public
Public
2 years ago
Dear Jan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?
If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
