The player from Greece has been waiting for his winnings since September. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
24CasinoBet - Player’s withdrawal has been delayed.
Black points: 60
Amount: €498
24CasinoBet
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I HAVE REQUESTED A WITHDRAWAL
KONSTANTINOS PASPALIARISI HAVE ASKED FOR AN ASSIGNMENT
3:59:59 BRIN ONE MONTH
4:00:13 MMAPO 17/09
4:00:23 AM BeccaHi, welcome to our live chat.
4:00:32 PM One moment please
4:00:34 PMKONSTANTINOS PASPALIARIS21 WORKING DAYS AGO
4:00:54 AMBeccaWe are truly sorry for the delay. Sometimes the withdrawal process takes a little longer or less time than expected, depending on the current withdrawal volume and banking process. There is a whole withdrawal process to follow and some steps cannot be skipped, so it will take some time to check all the gameplay. If everything looks good, the relevant department will compare it to the Terms and Conditions page in the order listed to verify that they have been adhered to from the start. And then there's the banking process, which unfortunately we can't speed up.
4:01:25 PM KONSTANTINOS PASPALIARIS SO HOW LONG SHOULD I WAIT??
4:02:36 MMMEXRI TA XRISTOYGGENA
4:02:55 MMBeccaUnfortunately, I don't have that information because I don't have an insight into finances.
4:02:59 MMKONSTANTINOS PASPALIARIS UNFORTUNATELY I DIDN'T MAKE A 1000E DEPOSIT
4:03:46 MMBecca I hope you get your money soon. Since you are up to date on everything and don't need any further help, I will close this conversation now. You can come back whenever you want. Thank you for using our live chat service.
4:04:17 MMKONSTANTINOS PASPALIARIS I WILL GET MONEY FOR SURE
4:04:25 MMBeccaYou will get your money
4:04:46 PM KONSTANTINOS PASPALIARIS IF I DEPOSIT 1000E
4:04:53 I CAN'T WIN HOW LONG WILL THE SECOND ASSUMPTION TAKE PLACE
4:05:38 MMHA IS THIS LATE TOO MUCH
4:06:08 MMMOTH LIKE YOUR CASINO BUT WITHDRAWALS TOO LONG
4:06:58 MMBeccaThe delay may occur due to the large volume that our colleagues have to work with. Rest assured that the entire team always does their best to process any withdrawal request as soon as possible.
4:08:06 PM Now that you have been informed, we will end our live chat. Thank you for using our live chat service! Have a nice day!
4:09:50 PM
Automatic translation:
Public
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2 years ago
Dear kostas2260,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Can you confirm that you passed the KYC verification? I'M VERIFIED Have you made successful withdrawals in the past? NO Have you collected your winnings with or without an active bonus? WITH BONUSES, ALL MY BETS WERE WITH BET 2E AND BELOW
Automatic translation:
Public
Public
2 years ago
Dear kostas2260,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of 24CasinoBet to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 24CasinoBet. I wish I could be of more help.
The casino can reopen this complaint anytime.
