The player from Germany has been waiting for a withdrawal since September. As no response from the casino was received, the complaint was closed as 'unresolved'.
24CasinoBet - Player’s withdrawal has been delayed.
Black points: 109
Amount: €1,000
24CasinoBet
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I've been waiting 2.5 months for my payment to be processed! in the chat you are always lied to and put off but nothing happens! once you get a reaction more than ever ... if there is an answer it's just a copy paste answer ... i should be patient! but i think i have Waited enough and now I hope that someone will help me here!
lg Daniel
Automatic translation:
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2 years ago
Dear sturm9883,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina
Here it's basically like my other complaint, only that it's been 2.5 months ...
It's my first payout ... My account was verified with kyc and I even had to send all the other documents at the beginning ... Since there were problems with the kyc system ... There I already lost a week that was on top of that ...
The contact with the casino is exactly the same as with the maximalwins casino .... With support mostly nothing comes up or the answer that my payment is still being processed and that I should be patient ... In the chat you are only lied to and delayed ... With Statements like: there are technical problems., Your payout has top priority for us., You have too many payouts and cannot keep up ... And many more .... And if you ask a little bit, the chat is closed here too and on it pointed out I should be patient ...
Also here I have no chat history and that kind of thing .. Until recently, didn't even know that there was something like that here ...
Lg Daniel
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2 years ago
Thank you very much sturm9883 for your reply. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello sturm9883 ,
I am sorry to hear about the problems with your withdrawal. I will attempt to contact the casino to see if I can help.
We would like to invite 24CasinoBet to join the conversation and participate in the resolution of this complaint.
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2 years ago
Translation
Hello Adam..
First of all, thank you for taking care of it ... I am always put off or lied to there ... I chatted with them again yesterday ... As always, just the same crap and the same excuses .... If you want, I'll send you chat by email ...
I don't get any more answers to emails ... If you see it positively, at least I won't be lied to anymore 😁😁😁
And has the casino already contacted you? I doubt that there will be any reaction ...
Lg Daniel
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2 years ago
Hello sturm9883 ,
Please forward any communication from the casino that you feel may be relevant to my email: adam.m@casino.guru
I have not had a reply from the casino yet, if they respond you will receive a notification.
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2 years ago
We would like to ask 24CasinoBet to reply to this complaint.
We are extending the timer by 7 days. If there is no response within the set time frame, the complaint will become ‘unresolved’ and have a negative effect on the casino's rating.
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2 years ago
Translation
Has any of the two casinos ever responded to such complaints?
Automatic translation:
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2 years ago
Hello sturm9883 ,
There has previously been communication. Hopefully, we will see a response.
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2 years ago
Dear sturm9883,
As we have received no response from the casino after repeated attempts, we must now close this complaint as 'unresolved'.
As the casino operates without an official license and doesn't use an ADR service, there isn't anything further we can achieve.
I am sorry we could not have been of more help with this matter.
Best regards,
Adam
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