The UK-based player requested a withdrawal of £1000 over two months ago and is still awaiting payment. Despite multiple contacts, the casino's customer service has been unhelpful. The complaint was closed as unresolved as the casino has no reaction policy.
24CasinoBet - Delayed Withdrawal and Unhelpful Customer Service.
Black points: 229
Amount: £1,000
24CasinoBet
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
24CasinoBet has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
Public
Public
1 year ago
I made a withdrawal of £1000 on the 12/08/23 and I still haven’t received it.
I have contacted the customer service numerous times and have had no help at all.
Public
Public
1 year ago
Hello dominicr5710,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24CasinoBet. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Hi Nick,
My account has been verified. I can’t recall when that was.
I contacted the customer service team, via chat, a few days ago to confirm that my account was fully verified. However, when I tried to contact them via email I got this:
It has been retrying for the last few days.
I accumulated the winnings with real money. No bonus was used.
Kind regards,
Dom
Public
Public
1 year ago
Dear dominicr5710,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 24CasinoBet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 24CasinoBet. I wish I could be of more help.
The casino can reopen this complaint anytime.
