HomeComplaints24betting Casino - The player’s deposit seems lost.

24betting Casino - The player’s deposit seems lost.

Amount: 350 INR

24betting Casino
Safety Index:Below average
Submitted: 27 Jan 2023 | Resolved : 07 Apr 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from India deposited in the casino, but his deposit wasn’t credited to his casino balance. The player has received the funds into his casino account, and the complaint was closed as "resolved".

Public
Public
1 year ago

I had deposited 350 to their website but my money not deposited to my 24betting account and my money debited from my bank account i deposited through UPI P2P and they told me to wait 24hrs but now 48working hrs+ passed and they are now telling to wait more now please take legal action against this company.

Public
Public
1 year ago

Dear sangitadevi78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Also, please understand we are an independent online casino database that acts as a mediator in resolving players’ disputes. We are in no position to take legal action on your behalf.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Public
Public
1 year ago

Dear sangitadevi78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

My money still not credited to my account

Public
Public
1 year ago

Thanks for the update, sangitadevi78. Could you please confirm you contacted the payment provider? What was the casino's last relevant reply to you about the issue? Please let me know.

Public
Public
1 year ago

It does not replying in chat the payment provider name is vaderpay i didn't contact them as i don't know the contact

Public
Public
1 year ago

I apologize for not replying sooner.


Thank you very much, sangitadevi78, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Public
Public
1 year ago

Dear sangitadevi78,


I am so sorry to hear your deposit hasn't reached your account. I will contact the casino and try my best to resolve the issue as soon as possible.


Now I would like to invite a 24betting Casino representative to join this conversation and participate in the resolution of this complaint.


Dear 24betting Casino,


Could you please state why the player's deposit has not yet been credited and when he can expect it to be?

Thank you in advance for providing the information.


Kind regards,

Stefan

Public
Public
1 year ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Public
Public
1 year ago

dear player


350 rs added to your account today


try to submit withdraw request again


sorry for any inconvenience caused


regards

Public
Public
1 year ago

Dear sangitadevi78,


Did you manage to request a withdrawal?


I am looking forward to your response.


Kindest regards,

Stefan

Edited by a Casino Guru admin
Public
Public
1 year ago

If money not added to account how can I withdrawal it?

Public
Public
1 year ago

Dear 24betting Casino,


Could you please confirm if you have added the funds to the player's casino account?


I am looking forward to your response.


Kind regards,

Stefan

Public
Public
1 year ago

dear casino guru


yes - we have already written above that 350 rs is added to this players account


kind regards

Sensitive attachment
Sensitive attachment
1 year ago

see below:


Public
Public
1 year ago

Dear sangitadevi78,


Could you please confirm if you have received the 350 INR in your casino account?


Thank you very much in advance.


Kind regards,

Stefan

Public
Public
1 year ago

No

Public
Public
1 year ago

sir


what do you mean "no"?


you can see in your account that we have added 350 in your balance


and casino guru - we have already given you a screenshot confirming this.


what else do you expect us to do?


regards

Public
Public
1 year ago

Dear sangitadevi78,


Could you please provide us with the screenshot where we can see your casino balance or cashier?


Thank you very much in advance.


Kind regards,

Stefan

Public
Public
1 year ago

Dear sangitadevi78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Yes my balance is received now waiting for withdrawal

Public
Public
1 year ago

case closed.

Public
Public
1 year ago

Dear sangitadevi78,


I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.


Best regards,

Casino.Guru

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news