The player from India tried to withdraw his winnings, but the withdrawal request has been cancelled. The player received his winnings after contacting the casino.
24betting Casino - Player’s withdrawal request has been cancelled.
Amount: 350,000 INR
24betting Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
24betting Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Hi,
I withdrawn amount of 350000 and it was auto cancelled and deposited back to my 24betting account, please let me know the reason why it was happening with out any information.
Thanks,
Narendravarma
Public
Public
3 years ago
Dear NARENDRAVARMA,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm that you passed the KYC verification? Have you ever made a successful withdrawal before?
Have you tried asking the casino for an explanation? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Hi,
I received my winnings before and this problem started occuring from March onwards, sent email to casino but no response from them as of now
Public
Public
3 years ago
Hi,
Just now casino contacted me and they resolved the issue, amount credited to my account... Happy 24betting
Public
Public
3 years ago
Hello everyone,
Thank you 24betting Casino for letting us know this important fact!
NARENDRAVARMA, as the complaint has been successfully resolved and your money has been credited, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
