HomeComplaints24betting Casino - Player’s withdrawal request has been cancelled.

24betting Casino - Player’s withdrawal request has been cancelled.

Amount: 350,000 INR

24betting Casino
Safety Index:Below average
Submitted: 06 Mar 2021 | Resolved : 08 Mar 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from India tried to withdraw his winnings, but the withdrawal request has been cancelled. The player received his winnings after contacting the casino.

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Public
3 years ago

Hi,


I withdrawn amount of 350000 and it was auto cancelled and deposited back to my 24betting account, please let me know the reason why it was happening with out any information.


Thanks,

Narendravarma

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Public
3 years ago

Dear NARENDRAVARMA,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm that you passed the KYC verification? Have you ever made a successful withdrawal before?

Have you tried asking the casino for an explanation? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Looking forward to hearing from you.

Best regards,

Kristina

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3 years ago

Hi,


I received my winnings before and this problem started occuring from March onwards, sent email to casino but no response from them as of now

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3 years ago

Hi,


Just now casino contacted me and they resolved the issue, amount credited to my account... Happy 24betting

Private
Private
3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Public
3 years ago

Hello everyone,


Thank you 24betting Casino for letting us know this important fact!


NARENDRAVARMA, as the complaint has been successfully resolved and your money has been credited, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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