24betting Casino - Player’s withdrawal has been delayed.

They are not sending my money and telling me that your withdraw is completed but I didn't get money in my a/c I check 100 time but there is no balance and are not sending my they are telling lie and not sending money they are only telling wait 4 day are gone they can't sending my money

Dear Ben,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment has been processed and sent to you but never reached your account? Could you please specify how many days ago was your withdrawal requested and which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Sir i got my money

Sir one problem is more I can't bet 9000 rs they were bet automatic but sir speed roulette limit of straight up limit is 5000 and bet 9000 how is possible sir.

Bet I'd is 31406337

I'm happy you've received your payment.

Have you tried to communicate the maximum bet rule with the casino?

Yes sir

I would like to warn you, Ben, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your bank already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

As I mentioned earlier, if a deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not the beneficiary.  Thank you in advance.

Ok sir

Could you please advise if you have contacted your bank already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

Dear Ben,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.