HomeComplaints24betting Casino - Player's withdrawal has been delayed.

24betting Casino - Player's withdrawal has been delayed.

Amount: 15,000 INR

24betting Casino
Safety Index:Below average
Submitted: 18 Jan 2024 | Case closed : 09 Mar 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

8 months ago

The player from India had applied for a withdrawal 7 months ago which was accepted, but the withdrawn amount had not been credited to his bank account. He contacted the casino's live chat but received no resolution. We had advised him to submit any responses he received from the casino for further investigation. However, the player failed to respond to our messages and provide the necessary information. Consequently, we were unable to investigate further and had to reject the complaint.

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10 months ago

May31 2023 my withdrawal accepted but money didn't credited in my bank account

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10 months ago

Dear krishnakrish1218,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options:

1) deposit problems

2) withdrawal problems

3) bet problems

Click on the relevant button and input the relevant details that the bot asks. It is very fast and efficient. If you’ve already done so and received any kind of reply from the casino, please forward it to tomas@casino.guru and specify the ticket number.

Thank you in advance for your reply.

Best regards,

Tomas

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10 months ago

Sir .iam already asking 24betting casino live chat .be wait patiently replaid still not credited

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10 months ago

If you’ve already contacted the casino and received any kind of reply, please forward to me what the casino responded (screenshots, chat transcripts, emails) to tomas@casino.guru 

I'll await your reply.

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9 months ago

Dear krishnakrish1218,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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