24betting Casino - Player’s withdrawal has been delayed for over 100 days.

Transaction ID no13274240 amount not yet received above 100days they canceled and again I tried for withdrawal they r giving they say be patience it will be done soon its review on cashierdesk same answer from 110days but everyday they r postponing I have won much amount because of that company doest want to give they just wait it wI'll be done soon don't worry everyday I am going put mail put there is only one answer it wI'll be done soon

Dear Sanjayjain,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 24betting Casino.

Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options:

1) deposit problems

2) withdrawal problems

3) bet problems

Click on the relevant button and input the relevant details that the bot asks for. It is very fast and efficient. If you’ve already done so and received any kind of reply from the casino, please forward it to tomas@casino.guru and specify the ticket number.

Thank you in advance for your reply.

Best regards,

Tomas

Thanks for your message, Sanjayjain.

Please send me the correspondence from the casino and a screenshot of your withdrawal request, please send it to my email at tomas@casino.guru

I'll await your response.

I have already sent

Still they r saying it wI'll be done but they r not giving withdrawal

Please send me the chat transcript from the casino support as well.

Could you please specify the date of the withdrawal request?

Present I got the reply from 24betting. Com that screen short I have shared in ur mail

Withdrawal request has been cancelled 2times I will send the date on which I have requested withdrawal and 2 times they cancelled

Sir from 4/9/2023 lost payment I received afterthat 10/9/2023 withdrawal request done they canceled again on 1/10/2023 I have requested that also canceled again12/12/2023 I requested

my preasant transaction ID 13904552 of withdrawal request 50k on12/12/2023

Sir still they r saying it wI'll be done dontworry not proper response they r making me fool

Thank you very much, Sanjayjain, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Sanjayjain,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a 24betting Casino representative to join this conversation and participate in resolving this complaint.

Dear 24betting Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Sir I have won above 1cr so they restricted to play they stop giving withdrawal I have patience till 100days after no proper response I have raised complaint through u sir kindly requesting to give good support towards thank u

Today also I requested but same answer it wI'll be done soon dontworry from 4 months same they are makeing me fool and playing with me.as I am kid they r treating as customer they r misusing pls do the needful thank u sir Happy new year in advance sir

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

What is the next step if they will not going response

Casino not responding properly they say it will be done soon

Dear Sanjayjain,

I contacted the casino outside of the complaint thread and will extend the timer by three days. I hope we will receive a response soon.

Your patience is much appreciated.

Kind regards,

Stefan

Thank u so much pls solve our issue I am still same response getting in mail I have mailed totally 200 mails 150 tickets but they it will be done soon from q50days they r not giving any withdrawal they restricted game also they say it will be done soon its.matter.of 1200000/.r pending amount I told.to give part by part.but they r makeing fun of me

Dear Sanjayjain,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Since the casino operates under the Costa Rica license which doesn't have the option to file an official complaint with the licensing authority, I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best regards,

Stefan