24betting Casino - Player’s struggling to withdraw winnings.

Sir I'm getting problem since from five days they r not acepting my withdrw reqest ther not telling proper problem wht happend they r telling wait wait email ull get still I'm not getting any emails they r declining withdrw reqest after 12 hours atomatically

Dear James1234,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Sir I withered before 4 5 times 40000. 50000. 70000 I widdrawd now from five days I m not able to withdrw the amount still pending I'm msging them they are not replying plz recover my amount

Sir they are telling to put withdrw lesser amount only 9000 I made withdrw still not recived pending not canceled atomatically today still pending not reciving plz help amount still in my acount not able to recover

Not even single reply from 24 betting I got from 24 betting in 12 hrs they r not replying

Sir can I cancel the withdrw and put full amount if I cancel the manger will email n says its canceled by you only tht only they will do but not reciving the withdrw from 2 days still pending 9000 only wht to plz suggest any thing

Sir agin my withdrw of 9000 canceld atomatically now I withdrwed full amount plz recover my amount sir not reciving my withdraw reqest from 6 days plz help sir

see sir cancelling after one day sending like this canceled by me they are saying I dint canceled only atomatically cancled by them saying me tht cancled by you they are saying after one day wht to do sir plz help not reciving my withdrw reqest and saying cancled by you wht is this sir I'm not understanding plz help at least now tell them to acept my reqest full amount I sent withdrwed plz tell them acept now before they use to take my withdrw in 3 hrs Quikley now two days waiting not reciving only after waiting for 1n half day how can I cancel sir they only canceld n not reciving only

See mam 27.6.21 13 31 time I made withdraw Now 28 17 53 time they are saying its canceled by me how can its possible mam it's in front of u they are not reciving my withdrw after 1 n half day mailing tht its canceled by you y should I cancel mam I waited so long they not recived and mailing tht I cancel u only recover my amount I'm struggling from past 6 days in same situation pls help me tell them to receive my reqest I only found them to do this daily they are doing same thing from past 6 days wht to do u only tell madam

Thank you very much James1234 for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Agin canceled wht to do sir amount credited back to 24 betting account

Dear James1234,

I’m sorry to hear that you’ve been experiencing issues withdrawing your funds. I’ll try my best to resolve the issue.

I would like to invite 24betting Casino to join this conversation and participate in the resolution of James1234’s complaint.

Sir wht happened from 2 days 24 betting not replying n not reciving my withdrw reqest plz recover my amount casino guru

They are not replying sir I lost interest playing agin in 24 betting casino wht to do sir they are not receivingonly withdrw from 7 days no reply from live chat only says tht u go to withdrw problem if put withdrw problem they r sending to cashier team cashier desk not reciving my withdrw wht I did tht also they are not saying I only found them to cheat no body els in this world 24 betting not replying mails I'm in tough situation from past 6 days

By keeping good reputation this is not fair to do with the players struggle them to with draw the money who will play if they do like this I m tired from 6 days continously sending them with draw reqest not replying n saying the proper problem n not reciving the withraw after atomatically cancelling the withdrw mail comes tht saying tht it was cancled by you wht is this sir wht they want to do sir I m not understanding they want me to loos all the money in frustration i dont no sir plz help me casino guru plz recover my money I'm not gonna play singal rupee till my money comes

I think they won't reply they want to cheat me thts it it is the truth I think so they would have been replyed in 1 day from 2 day I m waiting still casino not replying it shows purely they want to cheat me

If casino won't reply in 7 days I'm gonna reopen the case I won't leave till my money comes

Dear James1234,

We were informed by the casino that the issue is related to the fact that you have been previously blocked from 24betting Casino. You have reportedly created 3 gaming accounts at 24betting Casino, two of which were previously blocked.

Could you please advise if these statements are true?

I found this in the Terms and Conditions:

4.2 24betting reserves the right to close or suspend your account at any time and for any reason. Without limiting the preceding sentence, 24betting shall be entitled to close or suspend your account if:

(i) 24betting considers you have been using multiple accounts on our site. 24betting expressly forbids the use of multiple accounts on our site;

I want to keep good relations with 24 betting plz tell them to acept sir casino guru sir

Dear James1234,

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. The casino team provided sufficient evidence proving their claims. Since the situation was caused by a clear violation of the Terms and Conditions, we consider the decision of the casino justified.

I’m sorry we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.

Sir wht to do now I dint do anything plz recover my amount sir they are not reciving only I won sir plz do something sir first they used put money easily sir they trapped me sir plz help sir I dint do anything sir

By mistake I open acount sir then y they unblocked me then sir they won't recive they told sir wht to do sir my money also gone sir

Then y they un blocked me sir I can reopen complaint no sir then y they unblocked me sir plz tell sir I'm in big problem sir plz help sir

This is cheating sir wht to do now my money is dead till now they recived nicely now doing this this not fair by casino I dint do anything I won thts my problem I think so nothing will happen sir if they dispute 200000 rupees

It's not my mistake sir because of my friend told thts y I opened acount they should have told before only sir y they taken my deposited amount this pure cheating by casino

Sir plz tell them to acept withdrw or block my account

My money gone sir they locked my acount sir I'll reopen this case sir I read ur all the complaints one guy open 19 acount he got the money now wht is problem sir wht I did tell at least my friend told tht he lost money I gave my card from tht they are not acepting the reqest sir they are cheaters sir they disputed my money

Pls dont close sir I gave my card to play him because phn pay was not working thts y I gave card sir I dint do any cheating sir I won sir I asked money they blocked my account

From tht day they are not reciving I gave my card because to recover his lost money sir I'm not doing cheating sir plz help sir 19 acount having guy got his money back wht I did sir plz tell them to unblock n recive my reqest sir plz help sir from 6 days I'm in problem sir I thought I ll get my money back wht is this sir

Then y they unblocked me y they gave me to play sir they could have blocked me beforonly now y they blocked sir after winning money plz tell them to acept withdrw sir this cheating casino guru I m tired from last 6 days now they blocking me waiting waiting I'm tired my money gone everything gone

I used only one acount sir nothing I did sir trust me I promise sir I gave my card to my friend tht was the problem I think so they held my money sir plz tell them to unblock n acept my reqest

Now y they blocking sir beforeonly they can do no

Casino guru plz help me sir I dint do anything sir they locked my acount sir 19 acount having guy got his money back through casino guru I open acount tht long back now I use only one account after they unblocking I dint do anything plz recover my money sir

They needed reason to dispute my money of 200000 sir not my own money also gone in tht sir I won only little amount sir I tried to help my friend sir from tht day I got struck I dint use any two accounts sir my friend is still playing his game they are depositing money sir y this happened to me sir I dint do anything sir plz help me sir

Wht is this sir 19 acount guy having guy got his payment I use only one acount sir after casino unblocked me I never tried to open any acount sir plz recover my money sir I m not lying sir plz help casino guru

This unfair casino guru sir plz tell them to unblock my acount

See sir my friend asked them if he used my card any problem sir they said no then also they blocked my acount n held my withdrw because I gave my card to my friend sir tht night he lost the money he asked my card I gave him card sir he deposited money from my acount sir thts the only reason sir they cheated me

19 acount having people justified sir wht abt me sir

Plz tell me sir can I reopen this case or I raise complaint against casino in RBI n cyber crime sir this is this is pure cheating from 24 betting casino sir i dont use two accounts sir

I play in this casino so long sir

see sir wht they replied to my friend

This is not fair sir after winning telling by casino u have two acount three acount then y they recived my deposit money n y they doing this blocking holding money y sir I m asking they are cheaters

First not giving my money now they blocked u only tell casino guru wht to do suggest anything plz help

Plz reply casino guru I'm waiting for ur reply

Casino guru my account is locked

Thank you, James1234, for providing additional information. Please note that we will continue discussing the case with the casino and let you know once there are any updates.

In addition, I’d like to kindly ask you to try including all necessary information in a minimum amount of replies.

Dear 24betting Casino,

Please comment on James1234’s statements.

Casino guru sir y 24 betting not replying. they are not replying they are not giving any explanation I m tired from last 8 days locking acount after complaining casino guru wht is this sir tell them plz unlock n return my money sir I'm depressed waiting waiting casino is this much strict then y they paid to 19 multiple acout member its thr in casino guru history they paid them thn wht I did sir I just gave card I m not using any multiple acount I only use j*** y they targeting me doing this by casino i lost interest in life playing other online casinos till now they were not acepting my reqest they thought tht I'll lose money if they not acept my reqest after complaining you they locked my acount plz tell them my mistake was unfortunate once again I won't repeat plz tell them to unblock n acept my reqest sir I'm not using any multiple acount I only use one acount tht is j*** I'm not doing any cheating they can check the ip address n emi no of my friend mobile n mine those r different for sure I just gave card to play n this happened pla tell them to unblock n return my winnings plz casino guru I'm depressed I know sir from two days they are not replying they won't reply for sure until u close this case as in unjustified I m gonna reopen this case against 24 betting I want my winnings I dint do any cheating tht I know wht they know plz help me casino guru sir plz ask them casino guru sir they will return my money or not casino guru sir I think its waste thinking tht they can comment on my complaint they are cheaters for sure they are not clarifying wht happened first rejecting reqest now locking acount now not replying to complaint

Dear sir.. I would like to bring this to your knowledge that one of they who has been maintaining 19 multiple id's has been recovered his money and also got reply from 24 betting. I request you to kindly help me out recovering my money and unblock my account initiate immediately withdraw approval .though I've had used multiple ac than why would 24 betting allowed me to play and win 2lakh rupees not being able to withdraw ,if this was against thr terms and conditions than why would they allowed me to play and win..creating multiple ac was my mistake and I apologizes for that coz I did for my friends.they had kept my payment on hold since the day I shared my card details..you are my last hope kindly advice me..thank you

Y casino guru 24betting not replying plz tell them to reply waiting

Dear James1234,

Please be informed that we are currently discussing the issue with the casino outside this complaint thread. I will let you know once there are any updates regarding the issue.

Plz solve my problem sir I m struggling from last 8 days plz sir I dint do anything It was unfortunate plz solve my problem sir

Dear James1234,

Unfortunately, after a thorough review of the additional information and evidence, we are rejecting this complaint as unjustified. As you might know, creating multiple accounts is a violation of the casino’s Terms and Conditions. We consider the decision of the casino to be justified. You can find the rules players need to follow when playing at an online casino in our Fair Gambling Codex. https://casino.guru/fair-gambling-codex-for-players

As you might know, the complaint you are referring to was closed as ‘Generous casino’. In that particular case, it means the casino decided to pay the player their winnings even though it was not obliged to. Please understand that we cannot punish the casino simply because it is not willing to make the same exception in your case.

I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.