HomeComplaints24betting Casino - Player’s struggling to withdraw their winnings.

24betting Casino - Player’s struggling to withdraw their winnings.

Amount: 20,000 INR

24betting Casino
Safety Index:Below average
Submitted: 01 Mar 2021 | Case closed : 12 Mar 2021
Case closed Our verdict

Other

REJECTED

Case summary

3 years ago

The player from India is experiencing difficulties withdrawing their winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

My withdrawal amount is 20000 problem I am withdrawal request but automatically cancel

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3 years ago

Dear Basavanna,

Thank you very much for submitting your complaint and forwarding the screenshot. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully in the past? Have you been advised why you can’t withdraw your winnings? Was your win accumulated with or without an active bonus? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago

My withdrawal amount is 20000 automatically cancelled I am deposit 25,000

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3 years ago

I am withdrawal amount 20000 but automatically cancelled you are cheat cheat cheat in any way telling I am over

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Thank you very much, Basavanna, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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3 years ago

complete 48 hours to 48 hours but not responsive 24betting team 20000 withdrawal amount and 5000 automatically detected my wallet

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3 years ago

Hello Basavanna!


From now on, I will try my best to help you with your issue.

Firstly, let me ask you, which payment method did you use for the aforementioned 25000 INR deposit, please?

Edited by a Casino Guru admin
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3 years ago

withdrawal amount 5 days pending no response 24 batting theme

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3 years ago

Game wale automatically deducted 5000 rupees

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3 years ago

filefile

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3 years ago

24 amount 20000 is not is your respected money you automatical filefilelayer withdrawal money is not sending

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3 years ago

Hello Basavanna!


I am still missing the answer for my question, could you please tell me how did you deposited this money into your casino account? By which payment method, i.e. deposit/credit card, bank transfer or anything else?

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3 years ago

I am deposit upi but with girl 20000 pending and my wallet game wallet 5,000 automatically 24 better not response I am daily 2000-3000 deposit now but our response 24 fit is cheaters

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3 years ago

I am 24 waiting had money you pay transaction my withdrawal problem 20,000 anytime withdrawal problem and betting issue not deposit issue

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3 years ago

Hello Basavanna!


I'd like to ask you to answer my question once again. Please, be aware if you fail to so, we will be forced to reject your complaint, as you are not providing us with the information essential to progress with solving your issue.

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3 years ago

My deposit debit card in but my withdrawal amount is not credit my account

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3 years ago

Hello Basavanna!


In order to proceed with resolving your complaint, we will need to receive a proof of this deposit.

You can forward the required documentation to my email address 'martin.d@casino.guru'.

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3 years ago

My money is debited my account

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3 years ago

My withdrawal amount 20000 is not received my account

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3 years ago

As the player keeps avoiding our questions, we’re not able to proceed with further investigation and we have no other choice than to reject this complaint.

Do not hesitate to contact us with relevant information and we can reopen this complaint anytime.

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