24betting Casino - Player's deposit not credited to account.

I have deposited Rs. 1750 in last month but my deposited not yet credited in the respective wallet. So I contacted 24betting for support and they had informed me that you deposit transaction got failed and the same will be refunded into your bank account within 72 hours. But I'm still waiting for the refund and now they are neither replying nor adding my funda into wallet.

Dear alokdeshaj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise if you’ve submitted a ticket with Casino Customer Support recently and received any reply already? If you haven’t contacted the casino directly, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options:

1) deposit problems

2) withdrawal problems

3) bet problems

Click on the relevant button and input the relevant details that the bot asks. It is very fast and efficient. If you’ve already done so and received any kind of reply from the casino, please forward it to tomas@casino.guru and specify the ticket number.

Thank you in advance for your reply.

Best regards,

Tomas

As I already said that i have contacted casino several times but every times they reply with the same template of refund will be done in 72 hours.

Entire conversation has been forwarded to you. Please check now.

Thanks for your message.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

Was it your first deposit in this casino?

Could you please forward the payment receipt and any relevant communication with your bank to tomas@casino.guru?

Thanks for your message, we believe you should contact your bank about the transaction. Please, forward their reply to my email at tomas@casino.guru

Dear alokdeshaj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

thanks for your message.

Do I understand correctly the amount wasn't returned to your bank account yet?

Have you contacted your bank regarding the transaction?

I apologize for not replying sooner.

From my understanding, the casino is asking for a tracking number of the transaction, since the transaction wasn't completed successfully.

The tracking number should be provided by your bank.

Kindly submit it to the casino so that they may investigate further.

I'll await any updates from you.

Sent and you are in loop

I can see the screenshot with the UTR tracking number for the transaction was submitted earlier. (403016001717)

Dear 24betting Casino team,

Could you please assist with the player's request regarding the lost deposit?

I'll await your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear alokdeshaj,

Was your deposit credited or refunded? May we consider the issue resolved?

Dear alokdeshaj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.