24betting Casino - Player’s deposit has never been credited to his casino account.

Dear Anjili,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

 

Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted casino directly yet, please go to the website (https://24betting.com/casino), then open the live chat, and the live chat bot will immediately give options:

1) deposit problems

2) withdrawal problems

3) bet problems

Click on the relevant button and input the relevant details that the bot asks for. It is very fast and efficient.

If you’ve already done so and received any kind of reply from the casino, please forward it to petronela.k@casino.guru and specify the ticket number.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I have submitted a complaint but 24 betting not responding

And tell me how i can contact payment provider , this is 24 betting responsibility to get contact and solve my issue

I want only my funds back , please help me on this.

And i have provided all the details to you amd also with 24 betting so please take an action quick

Dear casino guru and player

this player has raised the same deposit complaint ticket with us in 4 times in total.

each time we have responded to him on the contact details he has submitted to us, where we have requested additional details from him, so that we can investigate further

and each time, this player has not replied back to us.

instead he is just re-submitting the same ticket, again and again, but not replying to them each time.

how can we follow up and investigate his problem, if he doesn't even bother to reply to us?

below is screenshot of what we are talking about:

Does it look like we are not responding to him and trying to help him?

We are responding extremely quickly and clearly to him.

Or does it look like he is not replying back to us each time ?

he needs to reply to our emails and provide the information we have requested.

and then we are able to investigate his problem further.

it is strange that he is motivated to provide info to a third party site casino guru that has no ability to directly investigate his problem, but he cant provide the same information when we ask him directly.

Anyway, he just needs to reply to our emails and provide the information that we have requested.

kind regards

the transaction he is referring to is showing as 'error' on our system

once he replies to the ticket he has submitted to our payments team with the information that we have requested, then we can investigate this further.

if he does not reply, directly to this ticket, then our payments team will not be able to help him, obviously

kind regards

Dear 24 betting company , i have sended upi transaction screenshot on your chat , wait i will share you here also..

And i have also contected you more then 4 time , but you not replying on time , i have ask you question you will reply after 1-2 hour , that time im not online

And don't lie with me , i have proof that i have sended a valid upi transaction screenshot, and more then 4-5 time wait i will proof

And tell me where you get touch with me in email or in chat , wait i will show you that i didn't received a single email by you , and also check your support not replying on time or after online ,

see have you sended any mail yet , have you replied in chat with proper solution, i have shared more then 5 time my transaction screenshot

Wait this time i will share it here , and this is your responsibility to contact your payment provider vaderpay and add my money.

24 betting company don't lie with us , i have proofs that i have sended screenshot on live chat more then 5-6 times , and i will share it to you at here also ,

This is my bad time that i visited your site and deposited, firstly i deposit 570 that approved instant , after that i deposit 2470 you not added

I mean what the hell are you doing , this clearly shows it is scam run by you , i mean small deposit amount you will add but if anybody want big deposit then you put error , and showing wrong info

Scammer company.

this is upi deposit screenshot , check it here and , i m happy to share it here because you have no any chance to lie because casino guru team also sees that i have shared it here..

So please add it , go and investigate with vaderpay payment provider they definately received my deposit but you both can't approve.

dear

we are not asking for UPI details via our live chat support

this is not how it is working

our live chat team can not take your UPI details, so if you are just submitting them via live chat, it is pointless and they will be disregarded

you must respond to the email you have received from our payments team

then we can help you

follow the process please and respond to the emails

kind regards

follow the process and reply to our emails.

that is all we are asking you to do.

then we can investigate your problem.

if you submit screenshots via live chat then no one will be able to help you.

Dear 24 betting this is your responsibility to take my matter on priority , i have deposited 2470 i have full right to ask you on live chat

I you can't able to respond in live chat support then close your website ,

You and your company are fully fraud , taken my money

First time i deposit 570 you added

But after that i added 2470 that is huge amount, doesn't added yet , and giving me excuse ,

I never play on 24 betting again in life because fraud casino , i have provided all my proof but in mail you are saying not a valid screenshot, what the hell ,

I mean you treat me like i am a fraud person ,

Im very disappointed from 24 betting site i never play in future

sir

no, you are wrong.

you have submitted a deposit problem ticket via live chat.

and our separate payments team have contacted you directly on the contact details that you have provided.

they have told you in their email, very quickly, that they want to help you and they just need a few pieces of extra information from you so that they can investigate.

you have to respond to their email to you.

it is very simple.

if you dont want to respond to their email to you, then you cant complain that no one is helping you.

because our payments team are ready to help you, you just have to reply to them.

the customer care team on live chat, are not the same as the payments team. they are 2 separate departments.

so you decide what you want to do.

reply to their email, which they have sent 3 or 4 times to you, and get a full investigation of your problem.

or dont reply to them, and leave your problem unsolved.

its your choice.

kind regards

I have ask you 1 question only why you opened your live chat support, if they won't help then close you live chat support , and don't give me an excuse that this is my fault

Tell me why you added 570 rs first time then after that i have increase deposit amount then you not added and said error

You know that money has been debited

You can't contacted with your payment provider yet , you are busy to argument with me , and i have sended all my proofs in mail also.

Why you added 570 in 2-3 minutes , and after that i deposited 2470 then you not added ,

Tell me why , what is the reason behind this , and still yet you never contacted with payment provider apon my transaction that i have done.

# fraud company #scam company #24bettingfraudcasino

sir

i will answer your question, as you request

live chat is for customers to submit tickets for certain problems which they may have, for example, deposit problems, withdrawal problems, bet problems etc etc

and then depending on the type problem and ticket submitted, these tickets get relayed to specialised teams who investigate and solve these problems

one of these specialised teams is our payments team, which the team that contacted you to try and help solve your problem

but you didnt reply back to them, so they couldnt investigate further.

if you reply to them, then they can help you

if you dont reply to them, then they cant help you.

this is how it works here.

if you dont want to reply to them, then your problem will go unsolved.

we are not able to change our business processes.

live chat customer care, are only able to solve very limited range of problems.

live chat customer care are not able to investigate payments problems.

so its your choice.

We have given you a full explanation of how it works and what you need to do.

soon we will request that casinoguru closes this complaint, because you are not responding to our payments team emails, that are trying to help you, you are now just wasting everyone's time for the sake of it.

kind regards

I m not here to listen youe nonsense talk ,

Kindly work for my missing money

Add it today please.

It is getting out of hand slowly.

Dear Anjili,

the only thing that is required from you is to reply to the email that has been sent by the financial team. Moreover, as I mentioned earlier, if a deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not the beneficiary. That means that you could contact the payment provider to speed up the process, not the casino.

Hi Petronela and casino guru

we are not responding any further on this case

we have explained to this customer what he needs to do

it is extremely simple, and he doesn't even need to spend his own time contacting the payment provider

he just needs to reply to the email from our payments team (which we have sent him 4 times to the email address that he has provided) requesting the payment transaction code

as soon he replies with these details, we can investigate this with the payments provider and his case will be solved most likely in less than 24 hours from his reply.

we are done now, going round in circles on this thread

regards

Dear 24betting Casino team,

I fully understand that. That's why the timer is on the player and he is strongly advised to cooperate with the casino otherwise, we wouldn't be able to help him.

Dear 24 betting and petronela

Tell me how can i contact payment provider , i don't no where to get his info , how i will contact him

24 betting you have get partnership with Vaderpay, you will contact or send me vaderpay payment provider details i will get contact ,

And tell me you were doing partnership with Vaderpay, you are responsible not me , to get in touch with vaderpay and do proper solution

Send me vaderpay contact details , emails and all i will contact, otherwise i don't have contact details of vaderpay

sir

it is not necessary for you to contact them

you just need to respond to our email, and reply with the transaction details

and then we will do the rest of the work, to find out the problem and fix it

thats all you have to do

why are you wasting your time, and our time, when you just need to reply to our payments team email with a couple of details?

kind regards

Dear 24 betting i have already shared all screenshots and proofs in mail , but all the time in mail

I will share it also here , what you want more i dont understand , i have only this that i sended.

#fraud #scam #fraud company

24betting what you want more , i have sented bank statement pic , i have sented text massage screenshot, i have sented upi transaction screenshot.

And what you want more , i have shared all 3 in mail and in live chat but still what you want i don't no.

#fraud casino #scamcasino #24betting fraud

Dear casino guru team please tell me what i sent to him that he will approve my payment

I have sented bank statement screenshot, upi app screenshot, upi transaction screenshot.🙄🙄

#fraudcasino #24bettingfraud #scamcasino

sir

you need to respond to the email specifically from our payments team

not here

if you have replied to them now, then fine, they will investigate and reply back to you soon

regards

#fraud #scam #24betting-fraud company #24betting-cheter company

#24-betting doing money laundering

#24betting-money thief

#fraud casino

#scam-24betting

#money-thief-24betting

Wasted my time

Hi Petronela

Pls close this complaint.

Its completely unprofessional and insulting.

In addition, once this player finally followed the process and responded to our payment teams email, his issue was investigated and then fixed within a few hours, and the amount of 2,470 rs was credited to his account balance.

Yes, his initial deposit transaction he was disputing was showing as 'failed' on our system.

Once we received from the the relevant details that our payments team had requested days ago when they emailed him, we relayed to the payment provider and they confirmed on their side, they received the amount.

After that, we manually credited the players account the amount.

i have already checked with the relevant team.

see screenshot below:

Pls close this complaint.

regards

Thank you very much, 24betting Casino team, for all your assistance and patience. It is very much appreciated.

Dear Anjili,

Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Hi Petronela

Pls close this complaint.

He will not even bother responding to you now.

regards

Dear 24betting Casino team,

We always give 7+7 days to each side to reply. Please bear with me.

Petronela

14 days is not really acceptable or fair

You know full well, that if we have told you that it is fixed, then it is fixed.

regards

Our procedure is the same for ALL casinos and every involved party. We have explained it to you on several occasions and please understand that it won't be different this time either.

• if the player confirms that the issue has been resolved, this complaint will be marked as solved too. No negative impact on your rating at all
• if the player doesn't confirm we will reject his complaint. Again, no negative impact on your rating at all.

I understand that you may have concerns about the thread being live for so long, but please consider that each involved party has the same right and time to reply.

Petronela

why are you making us wait 14 days when we have already confirmed to you that players issue is fixed?

confirmed.

you are allowing 14 days for some player to insult our reputation, unfairly

what is the point is this?

we have even posted a screenshot on here to show you this.

it is obvious that this player will not respond at all, and that he has just be levelling accusations and insults at us because he cant be bothered to follow the process and rely to his emails

if you cant see this, at least edit his comments to keep his discussion focused on his exact issues, without his insults.

Dear Anjili,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.