24betting Casino - Player hasn't received a bonus.

sir, i refer 2% cashback link to my friend and he play total of bets 150000+ but 4-5 days to go, no any amount credit in my account id.

my account id is : s***1@gmail.com

mobile no: 74***15

refer to my friend link is : http/**jai

so please check & credit 2000 INR in my account id.

Hello piyush,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you haven't received a referral bonus?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Kristina,

Currently no any bonus receive in my account my I'd is s***1@gmail.com

Thank you for your reply, piyush. Have you contacted the casino directly? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Dear Kristina,

I do not have any contact with direct cashino and close the case if you cannot get a refund.

Please understand I don't work for 24betting Casino but for Casino.guru which is an independent website, therefore I cannot issue any refunds. I believe that in this case, the quickest way to find out what is going on is by contacting the casino's support. Have you tried using the chat option?

Yes I am using chat option but not given any reply proper so I think this Casino workers are fraud and not taken any action so please close my case.

piyush, we have been contacted by the casino representative, who informed us that you in fact received the bonus, and you also received it multiple times with your duplicate accounts. Please, refrain from creating more accounts in the future as this is against the casino's T&Cs:

"1.5 Customers may open only one account. Each Player is allowed to open only one Account per person, family, household, IP address and email address. Use of more than one Account per physical Player is known as "multi-accounting" and as such is strictly forbidden. In the event that we suspect that a Player is opening multiple accounts by using the same or similar names, address, telephones, email addresses, same or similar dynamic IP addresses, computer or other devices, we reserve the right to close an Account or Accounts at any time and to cancel all the transactions, bets, waive winnings and deduct bonuses from all relevant Accounts"

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified.