24betting Casino - Player complains they were not given a bonus.

sir, me and my friend play 24betting and we both are completed more than 100000 INR but 2% bonus is not credited in my account for last 7-8 days so i give u my id & my friends id so please check and revert.

my id is p***@gmail.com and my friends id is k***@gmail.com

also attached excel sheet for your reference.

Dear suratipiyush1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options:

1. deposit problems
2. withdrawal problems
3. bet problems

Click on the relevant button and input the relevant details that the bot asks for. If you’ve already done so and received any kind of reply from the casino, please forward it to tomas@casino.guru and specify the ticket number.

Thank you in advance for your reply.

Best regards,

Tomas

Dear sir,

I daily talk with 24betting in customer support menu but he daily answer to me as bonus will automatically credited in your account but I have no received any bonus in my account so you solve the problem as soon as possible.

Dear sir,

I daily talk with 24betting in customer support menu but he daily answer to me as bonus will automatically credited in your account but I have no received any bonus in my account so you solve the problem as soon as possible.

Dear suratipiyush1,

Please understand that we are unable to compel casinos to provide you with bonuses. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their promotional offers without prior notification. We do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not.

I apologize for not being able to offer you more help.

Sir,

We were sitting with your hope but you also raised your hands.

I give you excel sheet proof also.

Dear suratipiyush1,

I am sorry as well. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.