24betting Casino - Disputed deposit at 24betting casino.

SIR,

I have deposited 3000 + 2000 = 5000 INR and money has been deducted from my account but 24betting says that your money has not been deposited in our account. So sending you the 2 screenshot. So you take action on this and deposit my money back in my account.

Dear suratipiyush1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hi all

this customer has already raised with us queries relaying to these deposits, using the normal channels, and we have already responded to this customer, through the normal channels, that both of the transactions that he is talking about did not complete successfully.

We have also provided this customer with screenshot evidence from our payment gateway that both of these deposit transactions did not complete successfully, which we will provide again on this thread below.

Even though the deposit amount may have been debited from this players account, if the transaction times out on his side or has a bad connection, or doesn't complete successfully, then the transaction wont complete successfully and we wont receive the the deposit on our side.

In most situations like this, the Amounts should auto refund back to the player after a number of days, normally not more than 10 days, but is not something that we have any control over, as it is through Indian payment systems and banks.

here are the screen shots again for this customer to see:

Yes, this player may be frustrated.

But it is not our fault that these transactions did not complete successfully.

If after 10 days, of these transactions the player was still not auto refunded, we will investigate further.

Kind regards

Ok I am waiting but resolved the issue as soon as possible.

Sir I also wrote a complaint in the bank but they also said that your money has been fully deposited in the opponent's account.

Hello suratipiyush1,

Can you forward the payment confirmation and that the bank confirmed the successful transaction to the casino to nikolas.b@casino.guru?

Dear sir,

i am sending you screenshot word file for your reference, i have complained to the bank so please take action on this and get my money back asap.

sir,

24Betting said that wait for 10 days your money will be credited in your account but it has been more than 10 days to go but the money has not arrived yet.

Sir,

How many more days will it take to solve the problem?

Hello suratipiyush1,

Would it be possible to forward your bank's official statement in e-mail to nikolas.b@casino.guru?

SIR,

GOOD DAY

MY AMOUNT CREDITED SO PLEASE CLOSED THE CASE.

Dear suratipiyush1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru