22bet Casino - The player's deposit has been charged twice.

Buenas tardes tengo un cargo duplicado de 50 euros en mi cuenta y la atención al cliente pasa olímpicamente de mi

Hello Dcl1988,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 22Bet Casino. Please allow me to ask you a few more question before we would move forward.

Was this your first deposit into the casino? Did you receive both or any deposits on your casino account? What payment method did you use? When exactly did you deposit into the casino?

Looking forward to your answer.

Regards,

Nick

Buenas tardes. Me resulta un poco mal por vuestra parte que tenga que acudir a alguien exterior por la mala gestión. El cargo realizado es de 50 euros, lo hice mediante tarjeta acabada en 2725. El cargo es del 4 de marzo. Sin embargo habéis realizado otro cargo igual el día 11 con referencia al 4 de marzo. Yo el día 11 de marzo cerré mi cuenta y a las horas me hacéis el cargo de 50 euros. El cual no puedo comprobar si está en cuenta. Por qué no puedo entrar. El lunes voy a ir a ver con abogado.

Hello Dcl1988,

Please keep in mind that we are not the casino, we do reviews of the casino and help players with their complaints.

Could you please confirm with a screenshot that both deposits have been charged? Since when you're unable to login into your casino account and when was the last time the casino responded to you?

El deposito fue devuelto muchas gracias por vuestro servicio. Un saludo.

Hello Dcl1988,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick