The player's deposit has been charged twice for yet unknown reason. The complaint was resolved as the player's deposit was returned.
22bet Casino - The player's deposit has been charged twice.
Amount: €50
22bet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good afternoon, I have a duplicate charge of 50 euros in my account and customer service is totally out of my control.
Automatic translation:
Public
Public
2 years ago
Hello Dcl1988,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 22Bet Casino. Please allow me to ask you a few more question before we would move forward.
Was this your first deposit into the casino? Did you receive both or any deposits on your casino account? What payment method did you use? When exactly did you deposit into the casino?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Good afternoon. I find it a bit bad of you that I have to go to someone outside for mismanagement. The charge made is 50 euros, I made it through a card ending in 2725. The charge is from March 4. However, you have made another equal charge on the 11th with reference to March 4th. On March 11 I closed my account and at the time you charge me 50 euros. Which I can not check if it is taken into account. Why can't I get in? On Monday I am going to see a lawyer.
Automatic translation:
Public
Public
2 years ago
Hello Dcl1988,
Please keep in mind that we are not the casino, we do reviews of the casino and help players with their complaints.
Could you please confirm with a screenshot that both deposits have been charged? Since when you're unable to login into your casino account and when was the last time the casino responded to you?
