The player from Greece has been struggling to withdraw their winnings. The player managed to resolve the issue.
22bet Casino - Player's withdrawal has been delayed.
Amount: €3,000
22bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I made deposits with the company and first looked at the withdrawals to see if I could do it and it was sepa I say the withdrawal is done like any other! I did it in a few words, 3 thousand! I see bad comments here! It is not legal in Greece, I say something is happening! I'm talking, they do not reply to the live chat, the messages they send are copy paste, no reply! I'm sure they will torture me to get my takeover, but I will not leave it like that, I will even move legally if they do not help me! I have also done everything screenshots for many things! Can you help me?
Automatic translation:
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2 years ago
Dear Elisabet11,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not completely sure I understand what happened. Are you waiting for the casino to process your withdrawal?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
I made a deposit yesterday I mean through Mastercard my company is Eurobank the only way to withdraw is the separate bank transfer I have sent since Tuesday night and still have not responded to my email! I want them to tell me how to make a withdrawal and if I need any more document! I am willing to give what is needed! It is a shame that they do not answer! In the live chat I was told to send my ID and what issue do I have! I'm still waiting for an answer! Please help me! I see you have saved people! I would be grateful !
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2 years ago
Translation
I have solved the topic at the moment, you can close it, thank you for your time
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2 years ago
Awesome news, Elisabet11. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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