The player from Switzerland is experiencing difficulties withdrawing his winnings due to ongoing verification.
Dear Casino Guru team
Yesterday on June 15th, 2022 I made a deposit via Paysafecard voucher (paper form) at 21Bit. The deposit was successful and all I had to do was provide the Paysafe number and my email address. I won around €2,700 and requested a payout of €1,800, which was rejected twice during the verification process. Now, along with the already verified documents (bank statement and identity), I am asked for a Paysafe confirmation that I do not have. The Voucher Paysafe only has a number and can be bought as paper in any shopping center without giving details.
The casino does not really offer any help, but always refers to the sending of a confirmation that it does not exist or does not exist. I sent the vouchers as a photo, but they are not accepted. I hereby ask for serious help from you and thank you viraus.
Liebes Casino Guru Team
Ich habe gestern am 15.06.2022 eine Einzahlung via Paysafecard Voucher (Papierform) bei 21Bit gemacht. Die Einzahlung war erfolgreich und ich musste lediglich die Paysafe Nummer und meine E-Mail Adresse angeben. Ich gewann rund 2700€ und beantragte eine Auszahlung von 1800€ diese im Verifizierungsprozess abgelehnt wurde bereits zum 2 mal, nun wird von mir nebst den bereits Verifizierten Dokumenten (Bankauszug und Identität) eine Paysafe Bestätigung verlangt diese ich nicht habe. Der Voucher Paysafe hat lediglich eine Nummer und ist als Papier in jedem Einkaufszentrum zu kaufen ohne angaben.
Das Casino bietet nicht wirklich Hilfe an sondern verweist jedesmal auf die zusendung von einer Bestätigung diese es gar nicht gibt oder existent ist. Ich habe die Voucher als Foto gesendet, diese werden aber nicht akzeptiert. Hiermit bitte ich um seriöse Hilfe von Euch und bedanke mich im viraus.
Dear manuelm,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that the missing Paysafe confirmation seems to be the only obstacle standing between you and your winnings? Has the rest of your documents been approved?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Dear manuelm,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that the missing Paysafe confirmation seems to be the only obstacle standing between you and your winnings? Has the rest of your documents been approved?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Hello dear Casino Guru team. I understand processes. Yes, it is purely a matter of verifying the Paysafe deposit method. The remaining documents i.e. identification ID / passport and place of residence bank information are verified.
Since Paysafe is a voucher with a number, it can be purchased without any problems and without any information. The code transfers the funds to the casino's account. Now the casino requires 21Bit. Evidence that does not exist does not exist.
Best regards
Guten Tag Liebes Casino Guru Team. Ich verstehe Prozesse. Ja es handelt sich rein um die Verifizierung der Paysafe Einzahlungsmethode. Die restlichen Dokumente also Identifikation ID / Pass und Wohnort Bankauskünfte sind Verifiziert.
Da Paysafe ein Voucher / Gutschein mit einer Nummer ist lann dieser Problemlos und ohne jegliche Angaben erworben werden. Der Code überträgt den Betrag auf das Konto des Casinos. Nun verlangt das Casino 21Bit. Nachweise die es nicht gibt nicht existent sind.
Beste Grüsse
The paysafe card is a piece of paper without any personal information about the buyer, the number on the voucher transfers the amount to the desired beneficiary.
Die paysafe Karte ist ein Papierstück ohne jegliche persönliche angaben des Käufers, die Nummer auf dem Voucher überträgt den Betrag an die Gewünschte begünstigen.
Please close this case. Unfortunately, I have no nerves and time for casinos that waste time, so I refrain from complaining. Mark this case as Solved.
Bitte Schliessen Sie diesen Fall ab. Leider habe ich keine Nerven und Zeit für Casinos die Zeit schinden, daher verzichte ich auf die Beschwerde. Beachten Sie diesen Fall als Gelöst.
Thank you for your reply, manuelm. We will now close your complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
Thank you for your reply, manuelm. We will now close your complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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