21.co.uk Casino - Player's account suddenly closed after requesting withdrawal.

I deposited some money with this casino where my account was verified and up and running. I deposited around £160. Luckily I won some money and decided to cash out £240. The day after I cashed out I got an email saying I need to verify the account. I tried to go onto my account to upload the verification where I have now had my account closed and therefore cannot get on the account. I have emailed the ‘support team ‘ where I have not had a reply in a few days.

Dear Britthow22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Britthow22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.