21.co.uk Casino - Player is complaining about overall casino experience.

I found out the hard way about,if you win with there bonus "offer$" you can’t withdraw on them.

so contacted them and chose to have any bonus offer can’d.

therefore,all money played is MY money.

after getting my account to $1700,I wanted to draw on it.

lengthy delay in jumping through hoops,I finally had the green light to withdraw,by then it was down to just short of $900 ,I log in (Say 4pm) and play till 6ish? 

Next day I go to log in and it wouldn’t allow me,now the best part a this- you want to speak with customer service/care you need log in!

so I’m thinking you MUTHA*******! you got me,

turns out it’s a English based site/Casino so they been shut down, I’d LOVE to find a way to square up,mind you I’m outta time as this all went down in 2017 ,but still not forgotten!

i spent well over $1500 in vouchers to credit my account and continue playing.

id LOVE to find where these F****** rest at...

they be getting jacked like a oceans sequel !!!!

treat me like a gronk then rob me,I hope some computer smart lad hacks em and smashes there system and sends em broke!!!

Dear Steve,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand it correctly, that this unfortunate situation, when you have lost your funds, took place back in 2017? Do you still have an opened account in this casino? Thank you in advance for your reply.

Best regards,

Petronela

Like I said,each time I entered my username ,it would automatically take me back to log in.

something about "operating illegally " email.

i haven’t bothered playing online since,i go to my local pub now or Sydney city.

so the account is unable to be logged into.

Dear Steve,

Is there anything I could help you with? If you have closed your account, do you agree if I will reject this complaint? Thank you in advance for your reply.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our question. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.