HomeComplaints20Bet Casino - The player's unable to withdraw his money.

20Bet Casino - The player's unable to withdraw his money.

Amount: 264 R$

20Bet Casino
Safety Index:Below average
Submitted: 23 Mar 2023 | Case closed : 10 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's unable to withdraw his money due unusual bets. The complaint was closed as the player stopped responding.

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1 year ago

Goodnight


I am a 20bet customer. I made a deposit of 200 reais (U$ 40) and when I went to withdraw 260 reais I was informed that I should bet up to 3 times the amount deposited. I kept betting and tried to withdraw. They said my bets were unusual and they haven't paid out so far. They even suspended my account.


The 20 bet site has the record for complaints in Brazil, with 303 complaints in less than 1 year, as you can see in the attached print


I want a solution for my case.


Please, help me

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1 year ago

Hello mourantg,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 20Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

I made bets at the Casino. I deposited 200 reais. I won 59 and tried to withdraw. They denied claiming I had to play more. I continued playing and tried to withdraw when the balance was at 260, 261 and finally at 264 reais. In the last withdrawal attempt they claimed that I had made "unusual" bets and that my account was suspended. I made bets on roulette normally and risked losing everything if the ball landed on ZERO. In this process I spoke with them through the website and emails several times. I asked you for help guided by a friend. Thanks for the help you can give me.

Automatic translation:
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1 year ago

Hello mourantg,

Can you please forward the e-mail communication between you and the casino regarding this issue to nikolas.b@casino.guru?

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1 year ago

Dear mourantg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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