20Bet Casino - Player’s verification is delayed due to bank interface limitations.

I am writing to express my frustration and dissatisfaction with the verification process at 20Bet Casino. After recently switching to a new bank, I needed to verify my new card, which is a standard procedure. However, the requirements set by 20Bet Casino have proven to be impossible to meet due to the limitations of my bank’s user interface.

The casino insists that I provide a single screenshot showing both my card number and the associated IBAN along with the payment I made. The problem is that my bank’s interface does not display all this information on one page. The page showing the payment details does not include my card number or the IBAN.

Despite submitting multiple screenshots and account statements where all the required information is clearly visible, 20Bet Casino keeps rejecting my submissions. They persist in demanding a single screenshot containing all the information, which is simply not feasible with my bank’s system.

This rigid and unrealistic demand has caused significant frustration and inconvenience. I have made every effort to comply with their requests, but the constraints of my bank’s interface make it impossible to meet their specific requirement.

I urge 20Bet Casino to reconsider their verification process and to offer more flexible solutions for their customers. The current approach is unreasonable and fails to accommodate the technical limitations that customers may face with their banking interfaces.

Dear cornhulio,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you contacted your bank and requested a bank statement with all the necessary information (including your personal data, IBAN and card number) on one page?

Have you communicated with customer support regarding the issue you are facing?

Are you able to download a bank statement for a complete month from your bank's interface, which may include your card number, IBAN, and personal information?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear cornhulio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.