20Bet Casino - Player’s deposit has never been credited to her account.

Dobrý den,mam proble z casinem 20bet.Dne 5.5.jsem vložila 600kc.Castka mi byla stažena z účtu a přijata casinem 20bet.Ale bohužel už mi nebyly připsány na hráčský ucet.Po komunikaci na živém chatu mi bylo zeleno tentýž den ze problém odeslali na speciální oddělení.A do několika hodin bude vyřešený.Ale problem stale není vyřešený.Kdyz jsem se dne 6.5. Znovu obrátila na živý chat opět mi bylo zdeleno ze se tim zabývá speciální oddělení.Pozadala jsem o vraceni castky ale zdeleno mi bylo ze to neni možné.

Dear Libuse,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Libuse,

Have you contacted the payment provider? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.