The player has deposited money into her account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
20Bet Casino - Player’s deposit has never been credited to her account.
Amount: 600 Kč
20Bet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
20Bet Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I have a problem with the 20bet casino. On May 5 May 5th I deposited 600kc. The ticket was withdrawn from my account and accepted by the 20bet casino. to a special department. And within a few hours it will be solved. But the problem is still not solved. When I did on 6.5. She turned to live chat again, and I was told that a special department was dealing with it. I asked for the return of the amount, but it was shared that it was not possible.
Automatic translation:
Public
Public
3 years ago
Dear Libuse,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
