The player from Greece won 8,000 euros, but after initiating the document verification process due to changes in home address and bank card, the casino closed the account and confiscated the winnings with suspicion. He requested refunds for all deposits, but received no response. The complaint was rejected as the player stopped responding.
20Bet Casino - Player's account closed, winnings confiscated.
Amount: €4,000
20Bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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7 months ago
Translation
I began to play, and after depositing a substantial sum of money, I won 8,000 euros. I initiated the document verification process, acknowledging that since I had last registered, my home address and bank card— which I used for the deposits— had changed. Despite sending all the required documents, I received an email stating that my account had been closed, and my winnings were lost due to suspicion. They're scammers. I asked for all my deposits back but received no response. They took my money!
Automatic translation:
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7 months ago
Hello Voila.1982,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 20Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when are you registered in the casino? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they forward any kind of evidence of their claim or the reason for blocking your account?
Looking forward to your answer.
Regards,
Nick
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7 months ago
Dear Voila.1982,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
Translation
I am registered 3 years I played after a long time without account verification without bonus about 2000 euro .as soon as I won this money I decided to do verification to proceed with the withdrawal and hence the treatment. they are scammers
Automatic translation:
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6 months ago
Dear Voila.1982,
Do I understand it correctly that your account has never been verified within those 3 years? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?
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