The player from Italy has been accused of opening multiple accounts, because her and her mom were both using the same account to play. This was caused by playing from the same device, therefore we were forced to reject this case.
20Bet Casino - Player has been accused of creating multiple accounts.
Amount: €500
20Bet Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
My vip manager offered me a 35 euro bonus with a turnover of 1400 euro to transform the bonus balance into a real balance.
I had already sent the documents and everything in fact you had already made a first withdrawal so I thought that for the second there were no problems but I was refused several times I did not understand why I wrote in chat they tell me they want a screen shot of the last payment okk but my bank does not allow screen shots and so I took photos from phone to phone I will have sent a dozen until someone was accepted ... but that's not all it's already been a day when they tell me that I with my browser I have a double account and I had to explain this thing .... yes indeed every now and then my mom who opened 20 bets plays from my phone it depends she has a phone a little older and every now and then we play together so they tell me to send all the documents of my mom if not they do not accept me the withdrawal ok we send all the documents with my mom and still the withdrawal is refused 3 days have already passed and then they want this blessed screen shot as well d my mom, despite having already sent all the papers, bank statements, documents, in short, documents that are sufficient to establish that she is a person in all respects with all the papers in order but nothing they want the impossible screen shot where you have to see the transaction name and surname now and date card number all in one screen .... but this does not exist perhaps for some bank maybe yes but in the app of findomesti no !!! So my mom came in from the PC taking photos at the open bank with everything they asked for now I say if I gave you everything you wanted what changes between a phone screen shot or a PC photo? Where can you clearly see all that you have requested ??? Nothing after that I try again to make a withdrawal ah! We had also sent the bank screens from the app as many as we could with the transaction but not with everything they requested because it does not exist in the app ... you could see the card number and transaction in the app this ... as a complete overview there it was I make the withdrawal again but no withdrawal REFUSED ok I realized that this money does not want to give it to me and I was 3 days to kill my life and with the anzia because above all I also sent paper printed from the PC bank statement photos of cards in front behind but they are never enough so I decided to close because a casino that does not pay winnings is worth less than 0
Bad stay away
Automatic translation:
Public
Public
3 years ago
Dear Noemi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s T&Cs (https://20bet.com/information/terms-and-conditions) and I found this:
„Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
The account holder confirms that any activities on the account are performed by themselves. If the account is managed by a third party, the account holder shall take exclusive responsibility for access to the account."
Do I understand correctly that you and your mom were both using your account to play? Or does your mom have her own account?
Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Translation
In fact we have not played with the same account but with two different accounts one is my mom with all her documents and her cards and the other is mine with all my documents and all my cards we only shared the same browser that is my mom used to play with my mobile with her account because her mobile is an older version and therefore it was more pleasant to use my mobile and I don't see what's wrong with it because everyone has only his own account with different data is nothing it's the same..
Automatic translation:
Public
Public
3 years ago
Unfortunately, after gathering all the necessary information we are forced to reject this case. I am sorry Noemi, but playing from the same device is prohibited by most casinos, since the casino cannot determine who is really playing. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
