1xBit Casino - Player’s account has been blocked.

this site is very scam 100% its a big amount and thats my hard working money

1st : they will closed your account so u cant log in back

2nd : u ask them what happen to my account and they only

replied : Hello. Specify the number of your gaming account, please.

3rd : u provide it already then they will closed it

4th : they will email you like this Good Day. We want to inform you, that our company decided to stop any collaboration with you (closing your account). The decision was made after a careful investigation of the situation by our security service. The decision is based on a violation of the Terms and Conditions.

without any valid reason i dont know why what is the main reason why my account got closed please help me up this so anyone will aware of this site scam they never ask me about some verification id or proof of adress never so please aware other site i play other casino site they ask some verification for security purposes but this one they will closed your account without some verification or valid reason.

Dear Celbertgo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offer when depositing funds into your account?

Could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address as yours?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

no never i dont have any bonuses or active offer when i deposit funds in my account there

this was the last email of 1xbit i recieved and i asking them why what is the reason but they dont reply anymore

Hi Celbertgo,

Could you please rule out a possibility that someone else from your family members or neighbors has opened an account from the same IP address as yours?

Dear Celbertgo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

no nothing i never log in on another device i only log in on my computer

no one knows the user pass also its only me

Thank you very much, Celbertgo, for getting back to me. Could you please advise if 80,000 ₱ in your account is winnings or deposit? I would like to know if your account has been blocked after accumulating winnings or straight after depositing funds, before you even played.

Dear Celbertgo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.