1xBet Casino - The player's balance disappeared.

Tire problem is very simple. I started to win. While losing money there were never any problems. Then I won some bets and they asked for everything and more (the account had already been verified). After more than a week and many documents sent there, they unlocked the account. The problem was winning again. I no longer have the deposits available. And the problem is that they do not solve or explain what is going on. I just want to know why I can't deposit. Explain why.

Hello preguica87,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? How much was your real balance when they closed your account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It's been checked for sure for over a year now. The exact date I don't know. And it was checked again 2/3 weeks ago. I spoke with them the last time the day before yesterday. It was always with real balance. The balance has not disappeared. They just won't let me deposit.

Here's the answer I got from 1xbet "Exmo (a) Sir,

Your account is restricted for any activity, you cannot place bets.

Each player must have only one account, it is forbidden for a player to have more than one account at our bookmaker.

Best Regards,

1xBet"

We had already talked about the second account before and everything was clear, because I created the account because I didn't remember the access to the other one and I never benefited from it or tried to benefit from it. The lack and delay of response from 1xbet just shows that they really don't want me to play. When there are many withdrawals everything is justification to ban the player. It is clearly a bookmaker that only aims to benefit itself.

Hello preguica87,

Do have any conversation saved as an evidence that the casino knows about the second account? Did they allow it?

Please note that if not, it means you breached the casino terms and conditions and they had every right to block your account forever. If you do have, please forward it to nikolas.b@casino.guru.

Then. It was a long time ago. I've been looking for emails here but I can't find it. You can close the complaint, please. I didn't run out of money and I don't intend to use the bookmaker anymore so that's fine. Thanks

Hello preguica87,

I'm sorry that we were not able to help you out this time but I hope you understand that contacting the casino without any actual evidence would most likely lead to a dead as they could basically claim anything.

The complaint will be now closed as you also do not intend to play in the casino anymore.