1xBet Casino - Player's withdrawal has not been processed and the deposit has not been credited.

after winning. they don payout. last $300 deposit is missing after funding. customer officer keep repeating the save process turning here and there. 14/jan / 2023 deposit $300. all prove submitted but they don pay. please email me so i can upload file and prove. thank you

Dear lodess,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

Furthermore, I will need more information regarding your withdrawal. Could you please advise when exactly you requested it? Have you made any successful withdrawals before? Have you passed the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

They return my funds after 4 days have pass and wasted. Their on phone customers support is totally joke. Their email is another clown. Their live chat is a waiting game of hours, you have to keep scolding sms them with horrible words including their whole family involved in live chat jamming the system then they attent to you.

See break down below on live chat the 4 day of repeating swearing

Me~ rats wake up $300 is in your bank go check x 20 times

cS ~reply please screen shot prove with the date and reference number.

Me - it is already done email and sent over here yesterday so many times. Tell your Boss go check it , You thieves and scammer. X 100 timess

After all these round and round I still got to do a final deposit creating a new deposit and key in 300 without transfering $300 then it return me funds.

All they say is Computer down.

One thing good about 1xbet is no verification needed. As deposit and withdrawal must be same account and name.

As for withdrawal it is smooth and fast when just started. Till the deposit issue so I guess it be same tactic use when you win. Is just in time I manage to withdrawal my last fund before all this happen.

Kistina Thank you for you your assistance

.

i hope my case is a real in computer deposit fault. when you go to a casino in person all deposit are instant no waiting game joke. same in bet station you place your bets you get a ticket prove. i try so quite alot of online casino i still feel the its reputation is good, interface is super. so no problem case close unless ehhhh no no

Thank you for your reply, lodess. In your first reply to my message, you wrote this:

"They return my funds after 4 days have pass and wasted."

Could you please clarify which funds have been returned?

Dear lodess,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

 (clarify which funds have been returned)

i only got 1 deposit issue deposit return to account as they say technical fault. as for withdrawal of winning there is no issue. only the deposit fault. all settle thanks

Dear lodess,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru