1xBet Casino - Player believes that their withdrawal has been delayed.

Hi team my name is Akash i am facing problem for withdrawal of my winning amount first i tried to make a withdrawal of 6000 it was approved but after 48hrs they cancelled it and said technical problem now on 23rd of September 2022 i made another withdrawal request of 10000 again they are giving same reason kindly help me out withdrawing my winning amount

Dear akashutawale,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Everytime i request for a call back they give reason to wait for 48hrs till the request is getting processed but no proper answer from the team if kyc is pending they should have atleast asked for it but they are not asking anything just sayin technical issue

Dear akashutawale,

Have you received your withdrawal from the casino yet?

Dear akashutawale,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.