The player from Paraguay had deposited $8 via Binance Pay and won. However, the casino rejected his $14 withdrawal, citing issues with the payment method despite having accepted deposits through it. Binance Pay was the only payment method available to the player. We explained that payment methods could change due to various factors and suggested using an alternative method. The player resolved the issue independently, and we marked the complaint as resolved.
1xBet Casino LAT - Player's withdrawal through Binance Pay was rejected.
Amount: $14
1xBet Casino LAT
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
I deposited 8 dollars using Binance Pay and won a game.
Now I'm trying to withdraw 14 dollars and the casino is rejecting my payments.
They are telling me that there are issues with my payment method, yet they continue to accept deposits through the same method without any issues.
Binance Pay is the only payment method I have, and they are refusing to pay me.
Automatic translation:
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1 month ago
Dear jose0101,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
It's important to understand that the casino doesn't have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings?
Was your account verified successfully in the past?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
Translation
The casino clearly indicates that it accepts deposits and withdrawals by this method.
You cannot change the rule once I have deposited.
I have been informed about alternative methods. But I don't have any other method.
My account has not yet been verified, but they are not asking me for that. They only tell me that I am entering my ID wrong, which is not correct.
I'm trying my first withdrawal.
I only use cryptocurrency casinos for deposits and withdrawals.
It is the first casino that is giving me this problem.
Thank you
Edited
Automatic translation:
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1 month ago
As noted previously, the availability of payment methods may change over time. Just because a payment method is available for deposits does not necessarily mean it will be offered for withdrawals as well. You mentioned that there are some alternative payment methods for withdrawals, so I suggest choosing one of them and making a verification deposit.
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1 month ago
Dear jose0101,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
