1xBet Casino LAT - Player’s struggling to withdraw her winnings.

Amount: €1

1xBet Casino LAT

Safety Index:Below average Submitted: 22 Dec 2020 | Case closed : 13 Jan 2021

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Italy is experiencing difficulties withdrawing her winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Private

Mariapaola

Visitor

Italy

Private

4 years ago

OriginalTranslation

Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public

Petronela

Complaints Team Lead

Public

4 years ago

Dear mariapaola,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Do I understand correctly that you’re experiencing difficulties withdrawing your winnings? I will be waiting for your reply patiently.

Best regards,

Petronela

Public

Petronela

Complaints Team Lead

Public

3 years ago

Dear Mariapaola,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Petronela

Complaints Team Lead

Public

3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.