HomeComplaints1xBet Casino LAT - Player's struggling to verify his account.

1xBet Casino LAT - Player's struggling to verify his account.

Amount: $146,197 ARS

1xBet Casino LAT
Safety Index:Below average
Submitted: 26 May 2023 | Case closed : 15 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Argentina didn't pass the verification. The casino claims that the personal data he entered in the casino profile does not match the data from the documents. The complaint was rejected because the player didn't respond to our messages and questions.

Public
Public
1 year ago
Translation

Hi how are things?

Yesterday, I logged into my usual 1xbet account and deposited $100 USD.

When trying to withdraw my earnings, they ask me to fill in my personal account details (the first time they ask me to make a withdrawal).

I fill in my personal information quickly since my laptop battery ran out and I ask for the withdrawal again but now they asked me for the documents (the first time they ask for them too).

They give me the email where I have to send the documents, I send the photos and they tell me that they do not match the personal data.

I ask you to allow me to modify my personal information since I may be wrong when filling it in.

file

Automatic translation:
Public
Public
1 year ago

Dear Lemankush,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that you must always provide correct and complete personal information. This is a standard and legitimate requirement by any online casino and they do not have the obligation to verify your identity if you provided the wrong credentials.

Could you please advise if you have access to your casino account? What was the difference between the personal information you filled in your profile and the documents you provided?

Thank you very much in advance for your reply.

Best regards,

Kristina

Public
Public
1 year ago
Translation

I wouldn't know how to tell you since it doesn't tell me that I was wrong, I think in my direction and something else.

Automatic translation:
Public
Public
1 year ago

Thank you for your reply, Lemankush. Could you please advise if you have access to your casino account? Can you check your profile and the information you filled in?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Public
Public
1 year ago

Dear Lemankush,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news