The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We informed the player that it was common for withdrawals to take a few days to weeks and advised patience. The complaint was rejected due to the player submitting multiple complaints for the same issue, and the player was instructed to continue communication in the remaining open complaint.
1win Casino - Withdrawal of player's winnings has been delayed.
Amount: 81,504 INR
1win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
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Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
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5 months ago
15 JULY I WITHDRAW MY MONEY BUT MONEY NOT RECEIVED MY CCOUNT. I CONTACT HELP LINE NUMBER SHE SUGGEST ME KYC DOCMANT SENT MAIL I SAND MY DOCOMANT BUT SHE TOLD ME 14 DAYS A LETTER WILL BE SENT TO YOU BASED ON THE RESULTS OF CHECKING YOUR GAME ACCOUNT .. BUT LETTER 5 DAYS SHE NOT REPLY MY EMAIL....PLZ HELP ME
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5 months ago
Dear rijuroyb799,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain opened, so from now on, please reply only to that thread and refrain from submitting new complaints. I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding.
