The player struggles to withdraw his balance as he entered wrong registration e-mail. The complaint was closed as the player stopped responding.
1win Casino - The player struggles to withdraw his balance.
Amount: 100 R$
1win Casino
Safety Index:Above averageSafety Index
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7.3
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi! I'm trying to change my registration email that was written wrong and I can't. I already sent a message to support, but they did not solve my problem. I can't withdraw my money, because they send a confirmation request to this email that I don't have access to since it's wrong.
I await a solution. Thanks in advance!
Automatic translation:
Public
Public
2 years ago
Hello eduardasilva507,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when are you registered in the casino? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
