The player struggles to verify his account for unknown reason. The complaint was closed as the player stopped responding.
1win Casino - The player struggles to verify his account.
Amount: 2,206 R$
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
GOODNIGHT. I'M HAVING DIFFICULTY COMPLETING A SIMPLE PROCESS. I CREATED A 1WIN ACCOUNT AND WAS SUPER SATISFIED, BUT WHEN I WENT TO MAKE MY FIRST WITHDRAWAL THEY SENT A CODE TO THE EMAIL ADDRESSED, BUT THAT EMAIL DOES NOT ARRIVE IN MY EMAIL. I SEARCHED FOR INFORMATION IN THE SUPPORT AND THEY INFORM THAT THE EMAIL FORMAT IS NOT IN THE COMPANY'S STANDARD. I REQUESTED THE CHANGE AND IT WAS NOT MADE AND WHENEVER I LOOK FOR ANSWERS EVERY TIME AN ATTENDANT INFORMS ME THAT SOMETHING IS MISSING OR ASKS ME FOR A LONGER DEADLINE. I DON'T UNDERSTAND WHAT'S HAPPENING, THE SUPPORT ON THE PLATFORM DOES NOT COMMUNICATE CLEARLY WITH THE CUSTOMER. I'M WORRIED ABOUT MY AMOUNT. I WANT YOU TO HELP ME.
Automatic translation:
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1 year ago
Hello Marizacerq70,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
GOOD MORNING FRIENDS. SEE WELL, CASA 1WIN DOES NOT ASK FOR PROOF OF DOCUMENTS, WHICH ALREADY MAKES PEOPLE AFRAID. I JUST PUT MY EMAIL, MY NAME, MY PHONE AND DATE OF BIRTH AND THE REGISTRATION WAS CREATED. I PLAYED FOR A FEW DAYS AND WHEN I RESOLVED TO ASK FOR THE FIRST WITHDRAWAL TO MY SURPRISE THEY SENT A CODE TO THE EMAIL REGISTERED TO CONTINUE WITH THE WITHDRAWAL AND THIS CODE IS NOT SENT. I HAVE ACCESS TO THE EMAIL BECAUSE I USE IT DAILY. I CONTACTED SUPPORT AND THEY ASKED ME TO REQUEST THE EMAIL CHANGE. IT WAS REQUESTED AND THE DEADLINE THEY ASKED IS FROM 1 TO 24 HOURS, I HAVE THREE DAYS FROM THE CHANGE REQUEST AND I ALWAYS CONTACT TO FIND OUT AND EACH ATTENDANT INFORMS THAT SOMETHING IS MISSING. FILL IN THE COMPLETE WAY WITHOUT MISSING ANY DATA, BECAUSE THEY SEND US A LIST OF WHAT YOU NEED. THEREFORE I AM AFRAID OF NOT BEING ABLE TO COMPLETE THE PROCESS AND LOSE MY AMOUNT.
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1 year ago
Hello Marizacerq70,
Can you please forward the communication between you and the casino to nikolas.b@casino.guru?
