The player struggles to close his account for unknown reason. The complaint was closed as the player's account got closed.
1win Casino - The player struggles to close his account.
Amount: 800 R$
1win Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I'm contacting to delete my account at 1win and I'm not successful. I've already informed about betting addiction and even so I can't get them to exclude it.
Automatic translation:
Public
Public
1 year ago
Hello isadoradafinny,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you request to close your account for the first time? Did you receive any respond from the casino since? Did you mention gambling issues or addiction in your request?
Looking forward to your answer.
Regards,
Nick
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