The player's unable to withdraw his balance due ongoing verification. The complaint was closed on the player's request as he played away his balance.
Hi its Been 3 Weeks Since My Withdraw is not Process at first they said on email that I need to submit my Proof of Identity and Address which is I did Submit as you can see below the proof.
and then they said i need to wait again but till now i dont reacive the money , I am in Debt Right now I need my Money.
Hello fredericksalva18,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is the verification ongoing? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
So I won Twitter Giveaway And Gambled 100% of the 25$ Balance made it to 30$ and Tried to withdraw it was on June 23 when my withdrawal is not processing till now April 6 , Today i lose all my balance cause i cant withdraw it
Site is a Scam they just saying i need to wait for reply on email but i did not get any reply
Dear fredericksalva18,
Do I understand it correctly that you have played away all the balance? If yes, we will be forced to close the complaint as it is no longer relevant.