The player's unable to withdraw her balance due incorrect registration e-mail. The complaint was closed as the player stopped responding.
1win Casino - The player's unable to withdraw her balance.
Amount: 120 R$
1win Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I registered on 1 Win, but my email was wrong when registering, now I need to withdraw and I can't because the code only arrives by email and does not go to the registered cell phone.
I need to correct the email but I didn't find any place within the platform that I could change, I come to request this correction through this contact.
E-mail that is registered there incorrect is:
The correct email is:
ID: 14218278
Automatic translation:
Public
Public
1 year ago
Hello marialucia,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you contacted the casino right away regarding the wrong e-mail address or only during the withdrawal process? Did they ever respond to any of your attempts to correct the address? Were you able to register without verifying your e-mail address?
Looking forward to your answer.
Regards,
Nick
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