The player's unable to change his e-mail address as the casino is non responsive. The complaint was closed as the player stopped responding.
1win Casino - The player's unable to change his e-mail address.
Amount: $60
1win Casino
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7.3
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I would like to change my account email, but support hasn't answered me for several weeks now. The "24/7" support system where there is a chat to talk to them doesn't work either, it keeps loading and I can't contact them to make the change. I want to make the change because I wrote "gmail.com" instead of "hotmail.com", the latter is my main email and I placed the $60 because it was what I wanted to withdraw when I realized the error in the email and how They don't ask to authenticate the mail, I never noticed this, until now.
Automatic translation:
Public
Public
2 years ago
Hello JK19,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when are you trying to change your e-mail address? When did you register into the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Since the 17th of this month I have been trying to contact them, I do not have the exact registration date, but I estimate that it was 2 or 3 days before trying to contact them. And I was never able to talk to them, I sent them an email with the problem and they responded saying that this was not the support email, but I wrote to the support email and until 2 days ago they answered me saying that the appeal was being processed, Curiously, it was the day after opening the complaint here... Now I'm waiting for them to change my email... I hope they'll change it and it's nothing else...
Automatic translation:
Public
Public
2 years ago
Translation
Now on Monday they answered me and told me that for those changes I had to talk to the page's chat, but that support chat is not working, I click on it and it loads. Impossible to make the change...
Automatic translation:
Public
Public
2 years ago
I would like to ask 1win Casino to join us and help us resolve the player's issue.
Public
Public
2 years ago
Translation
Good afternoon!
We will contact the user by e-mail to create a change of mail request.
Sincerely, 1win team.
Automatic translation:
Public
Public
2 years ago
Dear JK19,
Please let us know once the casino contacts you or if the issue would be resolved.
Public
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2 years ago
Translation
They sent me an email requesting information and I have already answered them, I am waiting for the request to be processed
Automatic translation:
Public
Public
2 years ago
Translation
Good afternoon!
Application processed, mail successfully changed.
Sincerely, 1win team.
Automatic translation:
