1win Casino - The player's experiencing an unspecified issue.

Hello, I have a problem with WIN, I already spoke with 3 people to be able to withdraw the bonus and nothing. They told me that if I won or lost 5 thousand reais I would receive this bonus automatically in my account, I told them to cancel my account and they didn't answer me, I already asked for more than 10 thousand reais and I need help.

Dear quelbarbosa380,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 1win Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

I found out about it from bloggers, I started betting on this game from 20.00 to 40.00 and then it snowballed, I lost everything I had over 10 thousand reais and today I'm here that only God knows, I already talked to them to be able to cancel , or block and I have no answer ABOUT IT 😭

Dear quelbarbosa380,

As long as there is no remaining balance on your account (as you lost it), there is nothing we can do regarding the withdrawal.

Regarding the account closure, we believe that the casino should close it as fast as possible in case you mentioned gambling addiction to the live chat.

Can you please advise if you did send them an e-mail request to self exclude yourself?

Dear quelbarbosa380,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.